altermAInd
Solution Architect & Delivery Lead
Enterprise architecture · Financial ServicesI connect business, artificial intelligence and technology. I turn complexity into solutions that work.
Explore the missions Contact meDynamics 365, Power Platform and enterprise architecture for Financial Services.

I’m Gaetano. A Solution Architect specialising in AI applied to CRM. I lead digital transformations and bring artificial intelligence into real business processes.
Finance is my foundation. Technology is my playground. I have spent over eight years working in the Microsoft Dynamics 365 ecosystem, bringing together architecture, people and results.
Today, at altermAInd, I guide enterprise projects from concept to go-live. I combine hands-on Copilot Studio experience with certified Anthropic and OpenAI training in Claude Code, applied AI and agent workflows.
Years in the D365 ecosystem
Customers acquired · illimity MGM
Annual licence savings
People in the team I coordinated
Every project is a new level.
Here are a few I have taken on.
Results from my CV · More on Omnichannel on LinkedIn
A career shaped by consulting, banking and artificial intelligence.
My full career in the CV +Solution Architect & Delivery Lead
Enterprise architecture · Financial ServicesSolution Architect & CRM Lead
CRM ecosystem · Omnichannel · Team leadershipCRM Consultant & Analyst
Dynamics 365 · International insuranceCRM Consultant / Business Analyst
Sales processes · Reporting · CRM assessmentsAI, technology and finance.
Always learning. Always evolving.
Claude Code · AI-assisted development
VIEW CERTIFICATE +AI agents · Workflows
VIEW CERTIFICATE +Applied AI · Codex
VIEW CERTIFICATE +Business FinanceJohn Cabot University · Master
Economics, Markets and ManagementUniversity of Ferrara · Master’s degree
International ManagementUniversity of Bremen · Erasmus+
A project, a question, an idea. Let’s start here.